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CUSTOMER SERVICES

Here at DWC Trade Windows, we respect our customers and strive to provide you with a straightforward and reliable shopping experience. There are no high-pressure salesman, just a fun interactive Window and Door quotation service that is supported by our friendly Customer Services team.

The swift dispatch of goods, customer care and our courteous and professional fitting service is central to our success.This is a paragraph

Speedy Dispatch For DIY Installations

All our Windows and Doors are made to measure by the UK’s leading Fabricators. Delivery is normally 14 days from receipt of order and you will receive the following confirmations by Email:

  • Confirmation 1 - An estimated delivery date based on the date of your order.
  • Confirmation 2 - Confirmation that your goods have been manufactured and the date they will be received into our distribution centre.
  • Confirmation 3 - Confirmation of the date your goods will be leaving our depot, and the date they will be delivered to your door (this is often the same day).

At all times you are free to contact our Customer Services department to check on the progress of your order. Remember to have your unique Customer ID to hand.

Delivery Charges

DWC’s own fleet of vans delivers goods and costs are based on the following:

0-15 Miles Radius
£30 excl. vat
11-25 Miles Radius
£40 excl. vat
26-40 Miles Radius
£50 excl. vat
41-60 Miles Radius
£55 excl. vat
61-99 Miles Radius
£80 excl. vat
100-150 Miles Radius
£140 excl. vat
151-199 Miles Radius
£180 excl. vat

Installation By Our Professionally Trained Fitters

Fully trained skilled installers can fit your Windows and Doors. If you have chosen to have your goods professionally installed, the third Confirmation Email you receive will confirm the installation date. Our fitting prices are based on the following scale but always subject to survey:

Flat Window
£150 excl. vat
RESIDENTIAL DOOR
£180 excl. vat
French/Patio Door
£250 excl. vat
2-Segment Bay
£300 excl. vat
3-Segment Bay
£400 excl. vat
4-Segment Bay
£450 excl. vat
5-Segment Bay
£500 excl. vat
5-Segment
£550 excl. vat
Composite Door
£220 excl. vat

Guarantee DIY Installation

All Window and Doorframes Glass supplied by DWC carry a 5-year manufacturers warranty against manufacturing defects. All associated furniture (handles, locks and hinges) carries a 1-year manufacturers warranty against manufacturing defects. 

Guarantee DWC Professional Installation

All installations carried out by DWC’s professional fitting team carry a fully comprehensive 10-year guarantee.

For any other information, please call our Customer Services team


  • 01202 533126

HELP AND SUPPORT

FAQs

OUR OFFICE
DWC TRADE WINDOWS
78,ALMA ROAD
WINTON
BOURNEMOUTH
BH9,1AN
UNITED KINGDOM
TEL: 01202 533126
Email: sales@dwctradewindows.co.uk