Privacy Policy for DWC Trade Windows
Last updated: 22 June 2025
DWC Trade Windows (“we”, “our”, “us”) operates the website https://dwctradewindows.co.uk/. We specialise in residential and commercial window installations across the UK.
Information you provide directly: name, email address, phone number, address, project details, payment information (handled securely by our payment provider), and marketing preferences.
Usage and technical data: IP address, browser and operating system, pages visited, time spent, referral source.
Communication records: notes from customer service, quoted estimates, appointment schedules, and correspondence.
When you complete a contact form, request a quote, sign up for marketing, or make a purchase.
Automatically via cookies and similar tools when you browse our site.
Through email, telephone, or face-to-face during your interactions with us.
We process your personal data for the following lawful reasons:
Contract performance – to supply the products and services you purchase.
Legal compliance – to meet VAT, regulatory reporting, and construction law obligations.
Legitimate interests – to:
manage orders, deliveries, and appointments;
maintain our website’s functionality and security;
analyse and improve our services and marketing;
Consent-based marketing – when you explicitly agree to receive updates and promotions.
We use cookies and similar technologies to:
Essential functionality (e.g. form sessions).
Performance analytics (e.g. Google Analytics).
Marketing (e.g. re‑targeting ads via Facebook/Google, only if consensual).
You can manage cookies through your browser settings. See our [Cookie Policy] for more info.
We may share your personal information with:
Service providers (e.g. payment processors, CRM, web hosting, email marketing).
Delivery or installation partners who coordinate on your behalf.
Legal authorities if required by law (e.g. court order, HMRC).
Marketing platforms, but only with your explicit consent.
All third parties operate under contracts obligating them to keep your data secure and only use it for agreed purposes.
If any data is transferred outside the UK (e.g. to data centres in the EU), we ensure appropriate safeguards under the UK GDPR, using standard contractual clauses or adequacy decisions.
We implement appropriate technical and organisational controls to protect your data, including secure networks, encrypted data, and restricted access. We review our measures regularly.
We retain personal data for as long as necessary to fulfil the purposes above, unless a longer retention period is required by law (e.g. 6 years for tax records). Marketing consents endure until you withdraw them.
Under UK GDPR, you have the right to:
Request access to your personal data.
Ask for correction, erasure, or restriction of processing.
Object to processing (especially marketing).
Data portability (in structured machine-readable format).
Withdraw consent at any time (without affecting prior processing).
To exercise any right, please contact us at the email below. If you’re unhappy, you can lodge a complaint with the UK Information Commissioner’s Office (ICO).
Our services are not directed at children under 13. We do not knowingly collect their personal data. If we learn we have inadvertently done so, we’ll delete it promptly.
We may update this policy from time to time (e.g. to reflect new legal requirements or business changes). The “Last updated” date above shows when the policy was revised. We encourage you to review it periodically.
If you have any questions, concerns, or wish to exercise your rights, please contact us sales@dwctradewindows.co.uk
